1. Comprehensive plant tour

2, Internal quality & profit goals  

3. Product demonstration

How does it work?

What makes it fail?  

4. Customer returns and complaints 

5. Information systems

Production

Product testing

Critical raw materials

Scrap

• Current levels
• Pareto Analyses

6. Specifications

Critical raw materials

Internal

Customer

7. Reject product

Variables

Physical (Attributes)

8. SPC overview (If currently used)

9. Machine capability studies (If performed)  

10. Sampling strategies and plans

Normal

Marginal product

Critical raw materials  

11. Critical raw material quality

Lot-to-lot

Within lot

Multiple suppliers

12. People

Functions

Upper management

Middle management

Engineers

Machine operators

Maintenance

               Topics

Education

Statistical training

Cross functional teams

Six Sigma

Lean Manufacturing

Mission statement

Statistical comparisons

Customer knowledge

Supplier knowledge

13. Production

Equipment

  Sequence

  Bottlenecks

  Capacity

  Downtime

  Yields

  Product variability

  Key process variables

  Environmental effects

  Lean manufacturing principles (if used)

                Key raw materials

  Suppliers

  Specifications

  Supplier Certification

  Quality

  Delivery performance 

  Support

  JIT

  Nonconformance

  Reject goods

               Operating Procedures

14. Product testing

Standard test methods

Equipment calibration & control

Environmental control system

R&R studies

Product visual standards

Control materials

Retained samples & sample storage criteria

Control rolls (Where applicable)

Traceability

Product

Critical raw materials

Round Robins

Supplier

Internal

Customer

Test Procedures